Team- Please read important information below... 1. Android ...

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Team- Please read important information below...



1.    Android Handset Notes

•         Remind customer about third party apps: “MetroPCS tests all Android applications available from the @metro App Store to assure compatibility with the phones we sell. MetroPCS is not responsible for the operation of applications downloaded from the Android Market or other sites.  For support with applications not downloaded from @metro, please encourage the customer to contact the application's developer.”



•         R910 Battery Tips attached




1.     Craft Navigator issues

•         We are seeing an issue with the Craft unable to access Navigator in some cases. DO NOT FRU. Follow steps below, should resolve:



1.    -Delete Metro nav App off phone

2.    -Change plan to $60 Premium

3.    -Refresh device in Mable

4.    -Download Navigator & Install

5.    -Once fully installed changed plan back to their original plan






2.    Libya

The United States Government has implemented sanctions towards the country of Libya.

Effective immediately and until further notice SMS traffic to and from the country of Libya is not included in this MetroPCS product.



3.     FRU reminder


•         Please remove pattern locks for all returns – MetroPromise, DOA, XBM, FRU, OVERSTOCK, etc.




LG Imprint – End of Life
The LG Imprint will end of life within the next 5-10 days.

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IM and Social Now Available on all Android Devices
The IM and Social application is now available on the Huawei Ascend and the LG Optimus M devices.

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Mobile IM No Longer Available After 3/31/11 on Legacy Devices
Mobile IM customers will no longer have access to the Mobile IM app after 3/31. An update has been made to the announcement sent out last week, and all devices currently sold in Stores will be supported by the new IM and Social product. Some Mobile IM customers will be able to upgrade to the new IM app.







ZTE Agent Now $49!
The ZTE Agent has a net price of $49 and is an eligible FREE device for the Buy One Get One Free Offer.







Training

MetroPCS Phone Training is for Customers Too!
Customers visiting the MetroPCS.com website can now view the same phone training modules that you view on Metro University.  Located on the “View Phone Details” page and listed as the phone’s “How To Guide,” you’ll find slightly edited versions created especially for our customers.  So far, we have uploaded customer-facing modules for the LG Optimus M, the LG Banter Touch, the Huawei M735 and the Huawei Ascend.  We will upload the latest Samsung Galaxy Indulge program on Monday, 3/14.

Source: http://allcellularusa.blogspot.com/2011/03/team-please-read-important-information.html